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Knowledge, Skills & Abilities • Reads, speaks, understands and writes proficiently in English • Works independently and is self-directed • Works effectively in a team environment • Demonstrates leadership and basic management skills • Organizes, prioritizes, and coordinates multiple activities and tasks • Problem solves with creativity and ingenuity • Use of multi-line telephones and other office machines • Proficiency in Microsoft Office Applications including Word, Excel, and Outlook • Knowledge of medical terminology • Ability to develop meaningful and appropriate relationships with students, school staff, and families • Ability to develop successful interpersonal relationships with diverse populations including leaders, clinicians, school staff, and Community Based Organizations • Ability to understand and maintain productivity expectations and generate solutions to overcome any barriers. • Ability to demonstrate excellent verbal communication skills and customer service. Preferred: • Bilingual skills. Education • High school graduate or equivalent. Preferred: • Associates or Bachelor’s Degree in a healthcare related field, or equivalent experience working 2 years of more in a healthcare setting. Experience • Supervisory experience at the department level (2 years). Credentials •None Other • Driver's license with the State of Washington. • Motor vehicle insurance liability policy, a certificate of deposit, or a liability bond to the required limits. Job Specific Functions/Performance Expectations: 1. Greets patients, families, collaborative partners, and visitors in person and by phone in a prompt, courteous and helpful manner. Responds to inquiries, takes messages, and provides accurate information regarding schedules and services. 2. Checks in, registers, and schedules patients in the practice management system. Maintains appointment schedule and follows scheduling policies. 3. Assists in managing patient flow in a timely and efficient manner. Interfaces with clinical teams regarding walk-in patients, cancellations, and delays to ensure smooth patient flow. 4. Supports and coordinates processes necessary for site supply of vaccinations including monitoring and reporting of equipment temperature and status, participating in vaccine audits, and ensuring up -to-date record keeping. 5. Coordinates and leads targeted outreach activities focused on promoting, integrating, and informing students, families, school staff, and the general school community about the SBHC services. 6. Supports Cross-school referral coordination and serve as primary point of contact for referral and service inquiries from students, families, and other healthcare and basic support service agencies in the community. 7. Under direction of supervisor, coordinates and/or performs basic educational outreach activities focused on health promotion and health education to students and families. 8. Serves as a knowledge resource for students, families, and partners, navigate community resources to better understand what to offer patients depending on need, and maintain collaborative partnerships with site and community referring agencies. 9. Coordinates data collection for reports, audits, and quality reviews as assigned. 10. Routes or files documents and mail appropriately. 11. Assists with insurance eligibility verification. 12. Orders interpreters and interfaces with outside organizations regarding patient services. 13. Opens and closes clinic for all business hours. 14. Maintains adequate inventory of office supplies, medical and dental supplies, and clinical forms. 15. Performs maintenance and troubleshoot operations of office equipment and machines to include calculators, copiers, fax, printers, etc. 16. Assists with other departments and locations when called upon. 17. Adheres to attendance standards in order to perform the job functions for daily operations and /or continuity of patient care. 18. Coordinates with CHC medical and dental department teams on additional staffing needs to maintain operations at SBHC site(s).
To learn more and to apply for this position, please visit our website www.CHCsno.org to complete an online application and/or submit your resume for consideration. Join a team that loves what they do and cares about those they serve. CHC is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA)/At-will employer.
